General: All equipment must be plugged into a surge suppressor if we are to honor our warranty.
Acceptable Use Policy: Use of the service for any activity that violates US or AZ law is grounds for disconnection.
Payment: Payment for monthly line fee is via direct credit card collection. If we are unable to collect your monthly fee for any reason (expired card, insufficent funds, etc.) then we will make two attempts to notify you of the problem. If we do not hear from you by the 5th of the month then we will suspend service immediately. To resume service the current month must be paid in full
in addition to a $15 reconnect fee.
For your security we do not hold credit card numbers, they are stored at our secured billing service only
While HPAZ.net does not have contracts, we do require 30 days notice to terminate service.
Our standard installation fee includes the following;
Mounting the antenna
One exterior wall penetration to bring the wiring inside
Installation of a POE injector that serves as your
wired connection pointto the system
Aligning and tuning the system
Any additional wiring (interior wall plates, multiple distribution drops, etc.) is quotable at our standard installation rate of $25/hr
We do not do attic wiring but will supply the correct cable if you wish to do it yourself
If our normal $199.95 install fee is a problem we may be able to help, please call and ask about our time payment plan.